What to consider to increase survey response rates
Make it relevant.
- Solicit responses from specific student populations who have reason to be interested.
- Explain thoroughly in the email what the purpose of the survey is.
Help students understand the value of their response by sharing results.
- Preface survey links with an explanation of what results are being used for.
- Send follow-emails sharing a few findings.
- Cite assessment results when publicizing new programs/decisions.
- Publish certain results on a website, newsletter or blog.
- Enact a publicity campaign thanking students for their participation in surveys
Decrease the number of times you ask a student to complete an emailed survey.
- Break the student body into 3 – 6 “panels” of random students and send to one panel at a time.
- Use the larger group only when necessary, such as when you need to generalize to the entire population or significantly filter results.
- Use other administration methods: web-based on-site, paper, PDAs, etc.
- Consider smaller incentives with higher chances of winning (give out three $10 gift cards instead of one $30) which has shown to be more effective.
- Consider “immediate” incentives, like coupons or printable gift certificates, which have shown to be more enticing.
- Use incentives sparingly so as not set up an expectation where students will only participate if an incentive is offered.
Send notification at appropriate times.
- People are more likely to complete a survey when they first open it than to go back into it. They’ll either do it, or delete it. This is why most responses come in the first day.
- Identify when students are more likely to respond and email during those times.
- Send reminders to non-responders using the Mass Mailing feature. You’ll see a peak with each reminder without having to aggravate those who have already completed the survey.
Keep survey length down,
- Tell the student exactly how long it will take them to reply. (Pilot with colleagues or students to ensure you are accurate in your estimate!)
- Include only truly necessary questions. Ask yourself: Why would I use this piece of data?
- If you need to link responses to demographics, upload student data to Campus Labs Baseline to be matched to student responses.
- Send a pre-notification email asking for their participation.
- Ask student leaders/government for their endorsement and help publicizing.
Think carefully about the “from” address.
- Send emails from a name students will recognize and trust.
Make sure a survey is really needed.
- Consider if another data collection method such as observations or focus groups would be more appropriate.
- Ensure the data you are looking for doesn't already exist somewhere on campus (e.g., through an institutional survey, one run by another department, tracking/usage data)
- If you have run the same survey in previous semesters with the similar results and few changes to your services/programming, consider giving that survey a year or two off.
- Make sure you have analyzed, used, and shared the data you have collected from previous surveys before starting any new ones.
If you have additional questions you can contact our Support Team or call 716-270-0000 Monday through Friday 8:00am - 8:00pm EST.